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FAQ

How Do I get Started?

Complete the contact form under the Contact tab.

You can expect a response within 48 hours.

Do I have a deductible or copay?

You are encouraged to call the number on the back of your insurance card and ask your member representative about your 'mental health, outpatient, office visit' and telehealth benefits.

Do you offer free consultations?

I do not offer consultations. In my experience, the complexities of burnout, trauma, and midlife transitions require more than 15 minutes to honor properly.

What if I need to cancel?

Please provide us with as much notice as possible.

If you cancel less than 24 hours before your session, your card will be charged for the full session fee.

Are we a good fit?

Our intake session is a deep dive assessment where we can explore your history and ensure our work together will be effective and transformative.

At any time, I am happy to provide referrals that may better suit your needs.

What if I am running late?

I will wait up to 15 minutes before declaring your session a Late Cancel/No Show and your card will be charged for the full session fee.

Trust Without Borders Counseling services are not intended for crisis intervention. If you are in immediate danger or need urgent help, please contact 911, 988 Suicide and Crisis Lifeline, or go to your nearest hospital.

2416 E Washington St,
Suite E
Bloomington, IL  61704

Monday-Thursdays: 12 pm - 5 pm
Fridays: 10 am - 3 pm (Telehealth Only)

 309.622.2014
*I am either in session or out of the office. Please email.


stephanie@trustwithoutborderscounseling.com
Emails are responded to within 24-48 hours. 

© 2026 by Stephanie Mann, MSW, LCSW. Proudly created with Wix.com

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